Our Web site, AutoPrideConcepts.com, is open 24 hours a day, 7 days a week, and can receive orders and post information on a 24-hour basis. Our hours of operation are 9:00 AM to 4:00 PM Eastern Time, Monday through Friday, with the exception of recognized United States holidays. Shipping of orders can only take place on a business day.

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We accept VISA, Master Card, American Express, Discover and Pay Pal. We do not accept CODs, checks or money orders. All orders must be prepaid before they are sent. Prepaid orders must include shipping costs. Please refer to our shipping chart for exact domestic shipping costs and add any applicable sales tax before sending payment (our online store will do this automatically). All orders shipped within the state of Florida are subject to the 6% FL sales tax. International orders will require additional charges to your method of payment. Your final payment amount for international orders will be adjusted and based on the order's weight, size of package and the international delivery address. You may contact us prior to placing your order as to the exact amount at (954) 340-6670 ext. 218.

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All products sold on this site are produced by manufacturers that have license agreements with General Motors Corporation. This Web site is not affiliated with General Motors or any of its subsidiaries. All logos and Cadillac automobile names are registered trademarks of General Motors Corporation.

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• It is the responsibility of the customer to pick the correct mat color. If you are not sure of the correct color, please contact us at 954-340-6670 ext. 218 prior to placing your order.

• Based on your monitor settings, colors viewed on this or any website may not appear as intended. If you're uncertain about a product's color, feel free to call us and we'll be happy to assist you. 

AutoPrideConcepts.com has a simple flat rate shipping policy based on the total dollar amount of the order. UPS is our preferred carrier for domestic shipments. We do have the right to use the carrier of our choice such as the U.S. Postal Service and USPS priority mail service. Please refer to the shipping chart for our ground shipping rates. Delivery times vary upon destination and availability of in-stock items. Standard domestic shipping may take up to 7 business days, and it is not available to Alaska and Hawaii. If you wish to incur the expense of overnight, 2-day or next day delivery service, please contact us to confirm product availability and the exact amount that will be added to your final purchase price. Products will ship when they are available.

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AutoPrideConcepts.com will make every effort to assist you for the purchase of our products and their delivery to your Canadian location. Please read the information below as to our international shipping policy. If you wish to incur the expense of expedited shipping, please contact us to confirm product availability and the exact amount that will be added to your final purchase price. Products will ship when they are available.

Standard Canadian Shipping Rates
Export Fee Of $10.00 Will Be Added
To The Shipping Rates Listed Below

All Canadian mail is subject to customs examination in the destination country. AutoPrideConcepts.com or it’s parent corporation, Auto Pride, Inc., are not responsible for problems with customs at the destination. Do not order items that are not in compliance with all domestic, international, and individual country rules and regulations for mail ability. All items entering Canada are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by Canada's laws. Canada assesses customs, duties, and taxes. AutoPrideConcepts.com is not responsible for customs, duties, and taxes. The recipient is responsible for any fees incurred.

Our shopping cart may not be able to calculate your final total invoice due until a shipping method is requested via email to: info@AutoPrideConcepts.com. You will need to provide us with the exact destination and all postal codes and products requested. Canadian orders will be subject to additional handling fees based on the amount of merchandise and the needed documentation.

• We will always carefully package your products.
• We will include contact information inside the package.
• We will carefully attach all documents.
• We will seal the package as required by the UPS.
• We will fill out and comply with the required customs forms for international mailing.

Due to the high demand and the large scope of our product offerings, AutoPrideConcepts.com makes every attempt to have your product available for shipment within 7 to 21 days. Our Inlay Lambskin jackets and special order jackets may take up to 4-6 weeks for availability. Orders of in-stock items are shipped within 3 business days of payment receipt. Should a product not be available, you will be advised within two business days via e-mail of any delay with expected availability and ship date. If there is a question regarding product availability, please contact our Customer Service at info@AutoPrideConcepts.com.

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Occasionally, some items are not available for immediate shipment, while others are in stock, creating the potential for a partial shipment. AutoPrideConcepts.com will contact you within 2 business days should items not be available for timely shipment, and inquire as to whether you would like the available items to be shipped as available or as one complete order. In the event you select a partial shipment, shipping charges will apply to each shipment of the order based on the dollar amount of each shipment. Please refer to the shipping chart for rates.

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Any order can be changed or canceled up until the time of shipment (except for custom floor mat & custom car covers). If you wish to alter or cancel an order, please contact us by e-mail as soon as possible, and we will do our best to accommodate your request. The purchaser will pay for any and all unrecoverable costs.

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It’s important to us that you’re 100% satisfied with your purchases made at AutoPrideConcepts.com. If you are not satisfied with your purchase, we are happy to offer a refund or exchange. All returns and exchanges must be mailed to the address below, and we recommend that you purchase insurance and tracking as we cannot be responsible for lost shipments.

Auto Pride, Inc.
AutoPrideConcepts.com
9955 NW 31st Street, Suite 203
Coral Springs, FL 33065

Rules and Restrictions

It is required that you contact us for a Return Authorization Number (RA#) prior to the return of any merchandise. If an order is sent to us as a return or an exchange without a (RA#) - a 15% restocking fee will be charged.

Returns and exchanges must be sent back to us within 14 days from the date that you receive your order. Returned merchandise will not be refunded if it has been washed or worn or if the tags have been removed, if non-apparel products show signs of abuse, misuse or damage, or if an item was "Made to Order." This would include custom floor mats and custom car covers. Shipping and postage are not refundable. If a return or exchange is required, please call our offices for a Return Authorization Number (RA#). You can call our customer service department at 800-327-8847 ext. 218

Our refund procedure

1. Locate the invoice that arrived with your items. Write REFUND on your paperwork to indicate that you want a refund and no exchange.
   
   
2. Mail your return items back to us. Be sure that the invoice is in the box with your merchandise.
   
   
3. We will email you on the day that your refund is processed. The email will tell you the exact amount of your refund.
   
   
4. If you paid by credit card or debit card, we will issue your refund back to that account. If you paid by money order, a refund check will be mailed out to you.

Our exchange procedure

1. Locate the invoice that arrived with your items. Write EXCHANGE on your paperwork to indicate that you are requesting an exchange.
   
   
2. Include a letter and let us know which new items you would like shipped out to you. We need to know the name of the item, the item ID number, the size and your logo choice.
   
   
3. Mail your return items back to us. Be sure that the invoice is in the box with your merchandise.
   

Processing time

Customer Service representatives will not be able to tell you whether your package has been delivered to our warehouse due to our high volume of orders. If you put insurance and tracking on the package when you mailed it, you can obtain this information from the shipper that you used (UPS, FedEx, US Postal Service etc.). After your package has been delivered to our warehouse, please allow 1-2 weeks for processing. We will email you a notification when your order has been received, processed and reshipped.

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1. Notify AutoPrideConcepts.com (contact info below). In your email please state why item is being returned. AutoPrideConcepts.com is happy to exchange the item or refund your credit card. Please notify us of your preference in your email. Include your full name and shipping address.
   
   
2. Repack the product(s) in its original packaging and include the packing invoice. You may replace the outer shipping box with a new, good quality box in compliance with postal requirements. We must have all manufacturer boxes returned with merchandise.
   
   
3. Send back your products(s) with an insured courier. Retain your insurance receipt. AutoPrideConcepts.com is not responsible for items damaged or lost in transit when being sent to us for an exchange or return.